RETURN & EXCHANGE POLICY
• The BUYER can return the product he/she wants to return or exchange, together with its label, invoice and original packaging within 14 days from the date of receipt of the order, provided that it has not been used and has not lost its resalable feature. The shipping fee in this process is not covered by www.jansetbilgin.com. If the return product is accepted, the BUYER may request a product exchange or a refund.
• In case of a payment refund request by the BUYER, the refund of the amount paid is provided by the SELLER within 7 working days by making the necessary notification to the bank to which the credit card belongs. Since the reflection of this amount on the BUYER's accounts after the return of this amount to the bank is completely related to the bank transaction process, the BUYER may not be able to intervene in any way for the SELLER for possible delays and it may take an average of 2 to 3 weeks for the amount returned to the credit card by the SELLER to be reflected to the BUYER's account by the bank. accepts.
• Jewelry that is requested to be returned or exchanged must be returned undamaged, unused and with its tag and original packaging.
• Considering the possibility of return/exchange of the purchased product, we request that it be purchased with care. In case of return/exchange, the product must be sent as received. Returns of products that do not comply with the return / exchange conditions will not be accepted.
• Returns of products prepared in custom sizes or with special changes are not accepted.
PRODUCT RETURN ADDRESS:
Janset Bilgin Jewelry Design Gallery Address:
Müeyyedzade Mahallesi Tatar Beyi Sokak No:34/B
COMMUNICATION:
+90 212 243 12 24
+90 532 235 19 68
You can contact us at infojansetbilgin@gmail.com.
DELIVERY INFORMATION
The products you have ordered and available in our stock will be shipped within 3-5 working days. This period may vary depending on product availability and/or production time. If the product you have ordered is not available in our stocks, we will inform you. Once the order has been placed, no changes or cancellations can be made to the order.
The shipping fee, which is the shipping cost of the product, will be covered by the SELLER.
In cases where delivery information is not submitted, your product is delivered to the BUYER or the person/organization at the address indicated within the period specified in the preliminary information on the website, depending on the distance of the BUYER's place of residence for each product, provided that it does not exceed the legal 30-day period.
The SELLER cannot be held responsible if the ordered product cannot be delivered to the BUYER due to any problems that the cargo company may encounter during the delivery of the product to the BUYER. If there is no one to receive your order at the delivery address, you can contact the cargo company and reorganize the delivery.
The SELLER cannot be held responsible for not accepting the delivery of the ordered product by the BUYER at the delivery address.